Return Policy
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This Return Policy applies to our interior décor and styling services in Australia. We operate from West Melbourne, Victoria, and provide residential styling, property staging and commercial interior styling across Melbourne, Victoria and Australia. Because our services are tailored and often involve consultation, planning and styling labour rather than physical goods, our approach to cancellations and refunds is as follows. This policy complies with the Australian Consumer Law where applicable.
Business identification
For returns, refunds or complaints regarding our interior décor and styling services, contact us at 513 Victoria St, West Melbourne VIC 3003, Australia. Phone: +61386168364. Email and contact details are on the contact page. We are an Australian business providing interior décor and styling in Melbourne, Victoria and Australia.
Consultations
If you need to cancel or reschedule a consultation, please let us know as soon as possible. Cancellations with at least 48 hours' notice may be rescheduled at no extra charge. We may retain or charge a consultation fee if cancellation is repeated or with less than 24 hours' notice, as set out in your booking or quote.
Paid services and deposits
Deposits paid to secure styling or staging projects are generally non-refundable once we have committed time and resources to your project. If you cancel after work has begun, we may retain the deposit or charge for work completed up to the cancellation date, in line with the terms agreed in your service agreement or quote.
Furniture and décor
Where we source or hire furniture and décor on your behalf, return and refund terms for those items are set by the supplier or hire company. We will inform you of any applicable return windows or conditions when arranging such items.
| Scenario | Policy |
|---|---|
| Consultation cancelled > 48h before | Reschedule at no charge or full refund of consultation fee if paid |
| Consultation cancelled < 24h before | Consultation fee may be retained or charged |
| Project cancelled before work starts | Deposit may be refunded in part or in full at our discretion |
| Project cancelled after work has started | Deposit and fees for work done are non-refundable |
Contact
For questions about cancellations, returns or refunds in relation to our interior décor and styling services, please contact us at 513 Victoria St, West Melbourne VIC 3003, Australia, or via the contact page on this website.
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